Parent FAQs

We Need A Nanny is a job board that allows parents to connect with amazing caregivers. A job board provides users with full control over the recruitment process. Parents can browse caregivers and engage with applicants on their own terms. Every applicant on We Need A Nanny must provide the relevant information for hiring, such as their Working With Children Check details. As the parent is directly responsible for engaging a nanny, they must verify this information and ensure their employment obligations are satisfied. But don’t worry, we have all the information and connections you need to be fully supported during this journey.

This is different to an agency which is responsible for placing a nanny into your family. They are responsible for fully screening the nanny and satisfying the employment obligations. It is more expensive to engage an agency, and you have less freedom in choosing the nanny that will be the right fit for your family.

You can read all about the WNAN Service in our Community Guidelines.

You can read all about the WNAN Service in our Community Guidelines.

Some of our parents like to first get a feel for the carers that could become a part of their family, while others have a clear idea of the caregiver they need. When you register, you can post a job for free and receive alerts when anyone applies for your role. That way you can understand if the applicants in your area are right for your family.

You will then need to Upgrade to a Subscription to securely contact caregivers. Because We Need A Nanny is an online job board and not an agency, you don’t have to pay hefty placement fees. You have the control to decide the arrangements directly with the caregiver.

We have a range of subscriptions available to suit you:

• Our most popular package is the monthly subscription, which provides you with great flexibility to find the right caregiver. $75 for the 1st month, then $20 a month until cancelled by you.
• Our 3-month subscription is perfect for families that know what they’re looking for but want a little extra time in case things change. $95 one-time purchase.
• Our 12-month subscription is ideal for families that want the freedom to engage different types of carers throughout the year. $189 one-time purchase.

SMS credits are an optional purchase which allows the user to send the message directly to the reciever's mobile. All SMS messages are sent privately and the mobile numbers are hidden to protect the privacy of every user.

If you click on the option “Manage Account”, you will see options to change your plan, cancel your subscription and Change Payment Details.

If you have any issues, simply email us at [email protected] and a helpful customer service guide will respond as soon as possible.

If you click on the option “Manage Account”, you should see a “Notification” panel. You have options to receive helpful materials and messages from users. Simply update these options and click Save.

If you have any issues, simply email us at [email protected] and a helpful customer service guide will respond as soon as possible.