Caregiver FAQs

This is different to an agency which is responsible for placing a nanny into your family. They are responsible for fully screening the nanny and satisfying the employment obligations. It is more expensive to engage an agency, and you have less freedom in choosing the nanny that will be the right fit for your family.

You can read all about the WNAN Service in our Community Guidelines.

You can read all about the WNAN Service in our Community Guidelines.

If you’d like to make a great impression on parents, you can upload a Video Introduction for only $1. Or if you want your profile to stand out from other nannies, then upgrade to become a Featured Caregiver.

When you become a Featured Caregiver, your profile will appear in the top search results, and also on the Dashboards of Parents close to you. Parents can also find Featured Caregivers with an exclusive search.

We have two Featured Caregiver subscriptions available:

Our most popular package is the monthly subscription, which is $25 for the 1st month, then $20 a month until cancelled by you.

We also have a 3-month subscription for $40.

If you click on the option “Manage Account”, you will see options to change your plan, cancel your subscription and Change Payment Details.

If you have any issues, simply email us at [email protected] and a helpful customer service guide will respond as soon as possible.

If you click on the option “Manage Account”, you should see a “Notification” panel. You have options to receive helpful materials and messages from users. Simply update these options and click Save.

If you have any issues, simply email us at [email protected] and a helpful customer service guide will respond as soon as possible.